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Store Policies

Store Policies

Shipping 

Ready to ship items ship within 5 business days of ordering. Made to order and preorder items ship within two months or as noted on item listing. We currently ship within the United States and Canada. US orders ship via UPS ground or USPS Priority Mail. You will receive an email with shipping information and tracking number after check out. 

Order Cancellation

We are happy to cancel your order if you would like to make changes. We can only guarantee cancellation within 4 hours of ordering, but can make exceptions until the shipping label is created. 

Lost Packages

Please reach out if your package is lost in transit. We will do everything we can to locate or replace your order.

Returns

Because our items are handmade, so variation in size and style are to be expected. Returns are not accepted, and we can offer exchanges if you pay for return an

Other questions?

Please see if it's covered in the FAQ or email us.

Contact

We'd be happy to hear from you, email us at ursulabasingerceramics@gmail.com.

 

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